Thank you for contacting Microsoft Windows Technical
Support.
I am Yuvanakumar, and
this mail is regarding your Case number removed.
Based on the information shared by us on the call, here is the outline
of the steps that we had agreed upon
as a resolution to our issue. I would
appreciate your time and efforts in performing the steps before we can contact you.
Steps:
*****
1. Proceed to http://safety.live.com then click on the blue button "Full Service Scan".
2. Click "Accept" on the Service Agreement."
3. Click "Install Now"
button.
NOTE: If installation is unsuccessful, click on the information bar below
the address bar then click "Install ActiveX Control"
4. When a Security Warning
dialog box appears, asking you if you want to install the Windows Live Safety Center Component scanner, please click "Install".
5. Click on "Launch Scanner" button.
6. A secondary windowpane
opens up titled Full Service Scan.
a. Click on "Next" to proceed with the complete scan.
b. A progress bar will appear showing the status of the scanning tools while it's downloading.
c. A Status: Scanning your computer appears with
- Virus and spyware scan
- Registry Cleaner Scan
- Disk Cleanup scan
- Disk Fragmentation Scan
- Open Ports scan
- Computer information
d. After the scan, click on "Next" on the summary page.
e. Status Window: Fixing process will start.
f. Summary page will appear. Click on "Next".
NOTE: Share information with Microsoft has a check by default.
g. Uploading report with Microsoft will proceed.
h. You will see a message "Scan is Done."
SAFETY LIVE - http://safety.live.com/
- The software that we are
about to download is a Microsoft beta product. Currently, we don't offer phone support for this software. I will be guiding
you on downloading the software and pre-running it, however, if you have any questions please consult our news groups by going
to http://safety.live.com/site/en-US/community/default.htm
Also you can download
and run the scan from the following link to remove the infections: www.snipurl.com/4jaao
I will ensure a follow-up call on 07-JAN-09 to check resolution of the case.
We have recorded your availablity as
below:
Available Days :07-JAN-09
Time Frame
:09.00 AM TO 11.00 AM
Time Zone :EST
If you have any further questions regarding your issue; please push an email
to v-6yudev@mssupport.microsoft.com.
If you have any feedback regarding
Microsoft support, we would be glad to hear from you.
If you would feel more comfortable speaking with someone else regarding my service, my manager,Vivek
would be very happy
to hear your comments and suggestions. You may reach my manager by sending an email to
v-6vivem@mssupport.microsoft.com
Thank you in advance
for your time and patience
Have
a pleasant day!!
Sincerely,
Yuvanakumar
v-6yudev@mssupport.microsoft.com
12.30
PM TO 09.30 PM- PST
When
replying, please include your SR number, name, email address and phone number. Thank you.
Is your PC secure? For more information
on how to protect your PC, please visit:
www.microsoft.com/Protect
